Like many other industries, executive Thomas Rayas says that the industry in which he works — telecommunications — is driven by customer demands for innovation, as well as competition between businesses. However, he believes that the fast pace of technology and the never-ending quest for the next new thing and the best new service makes innovation even more important for telecom. And he believes that Lean Six Sigma is the best kept secret that those in the industry can have.
Network operators can use Lean Six Sigma to measure and improve internal processes such as development and testing, as well as external processes relating to network speed and reliability, Rayas notes. Streamlined operation and business support systems could free up developers for IoT projects that customers are wanting. The efficiencies discovered through telecom Lean Six Sigma projects could even be packaged as “value added services” for consumers, providing the company with another revenue stream at a time when x-as-a-service offerings are growing in demand.
The ability to change is the cornerstone of success, Rayas states. In the world of technology, the market leaders of today can only continue to be the market leaders of tomorrow as long as they continue to innovate. Six Sigma training provides staff with the tools to analyze processes as well as look for and encourage continuous improvement. Mobile operators who adopt the methodology now can ensure their success by providing what consumers want from their carriers: quality, reliability, affordability, and innovation.
Contact us to learn more about how Lean Six Sigma can help your business provide the quality your customers seek.
The fire department staff of the City of El Paso, TX, was recently able to save hundreds of thousands of taxpayer dollars by implementing Lean Six Sigma projects
The fire department staff of the City of El Paso, TX, was recently able to save hundreds of thousands of taxpayer dollars by implementing Lean Six Sigma projects. According to a recent article from the El Paso Herald Post, a Green Belt team evaluated some aspects of the department’s programs and made recommendations that resulted in $252,000 in savings. In addition, by implementing these recommendations, the department can save another $111,173 in the future, as well as 13,463 hours.
The team looked into how the department was managing its personal protective equipment inventory, the training time for 911 communications recruits, on the job inquiries and lost days. According to interim fire chief, Mario D’Agostino, the department is enthusiastic about the opportunity to continuously improve its service to the citizens of El Paso through Lean Six Sigma projects.
The city has incorporated Six Sigma training into its strategic plans to deliver services in a timely and efficient manner, the article notes. To date, city staff has saved the taxpayers more than one and a half million dollars and more than 41,000 hours. Certified Lean Six Sigma Green Belts are required to complete 100 hours of instruction in order to become well-versed in how to perform and interpret Six Sigma tools and the standard principles of Lean. They must pass a comprehensive exam, proving that they are ready to both lead and support improvement projects.
From the smallest businesses, to large corporations, to government organizations, Six Sigma training can provide the skills necessary to make your services more efficient and save you money. For more information, contact us.
A Boston hospital has decreased its cesarean delivery rate by 13 percent through a quality improvement initiative.
A Boston hospital has decreased its cesarean delivery rate by 13 percent through a quality improvement initiative. According to a press release from The Joint Commission Journal on Quality and Patient Safety, a clinical instructor at Harvard School of Medicine teamed up with a maternal fetal medicine doctor from Beth Israel Deaconess Medical Center for a seven year study that produced five factors that may impact the cesarean delivery rate in women who are carrying one fetus, presenting in the head down position.
Women in this category are at lower risk for a cesarean than those carrying multiple fetuses or a fetus in the breach position, the release stated. The factors that cause cesareans in single, head-down presentations include the interpretation of fetal heart rate findings; the provider’s tolerance for labor, the induction of labor, the provider’s awareness of the cesarean rate for this category of patients; and environmental stress. After identifying these factors, the team spent seven years — from 2008-2015 — developing a multi-strategy approach that involved provider education as well as new policy that would reduce the number of cesarean deliveries.
Data was then collected regarding fetal, maternal, and neonatal outcomes from the births that were impacted by this new approach. Analysis was considered on more than 20,000 deliveries during the initiative, and the cesarean delivery rate for women in this category was reduced from 34.8 to 21.2 percent of the births. The total cesarean delivery rate for women at the hospital was reduced from 40 to 29.1 percent.
The study stressed the need for a cultural change in maternity units across the country to mitigate the recent rise in cesarean deliveries. It’s a change, the press release noted, that requires commitment and the willingness of hospitals to use multiple approaches in their quality improvement projects.
Six Sigma provides the skills to look at quality improvement from a number of angles in order to produce the best outcome. Want to know more about how Six Sigma can help you improve the way your business operates? Contact us.
Are you interested in Six Sigma training for yourself or your staff, and wondering about the benefits?
Are you interested in Six Sigma training for yourself or your staff, and wondering about the benefits? According to a report from Lehigh Valley Business, three manufacturing leaders recently met to discuss their own experiences with Six Sigma. Here is a bit of what they shared.
Donna Warman, production manager for Sussex Wire: Warman and her project team set out to improve the original equipment manufacturing on seven machines. As one of their short term action items, they revised the machine site, using more vertical space in order to ramp up productivity. This simple solution provided an increase in production — they now produce 2.5 million parts a week — without the need to buy additional, expensive equipment.
One of the best parts of the Six Sigma project, Warman stated, is that she never felt alone or overwhelmed in the process as she was working with a team. Employee buy-in took a bit of time, she noted, but once they were able to be involved and to see the importance, they were enthusiastic about the project as well. She found a benefit in including on the team both people who worked with production as well as those outside it.
Lauren Migliore, process improvement engineer, Crayola: Crayola was able to save about 36,000 pounds of paint and 918 labor hours each year through a Six Sigma project on its watercolor line. Some of the actions involved in the project included control checks and daily checks by team managers, as well as saving money on shipping the paint and creating other efficiencies.
John Lanford, engineering manager at Computer Designs: After implementing an on-site Green Belt training program and gaining support of staff members, a team put together a project to eliminate land scanners and create real-time monitoring of critical systems outputs. This monitoring would feature warnings and alarms. Additionally, a team worked on a new way to inspect raw material and capture data. The projects took a while to complete, but the employees understood the benefits, and the company was able to enjoy the value that the efficiencies created.
Six Sigma is about team work and value. Are you ready to learn? Contact us.
In most industries, various processes require proper management and Six Sigma helps these establishments manage both existing and new processes. Many enterprises adopt Six Sigma because of the numerous benefits it continues to avail, and here is what you will realize as you embrace this method for use within your enterprise.
Motivation of employees
To a larger extent, the success of most enterprises depends on employees’ drive and enthusiasm, and this is a major factor of consideration. Six Sigma has essential problem-solving tools that will ensure continuous enthusiasm of employees across the board. Hence, embracing the tools and techniques it avails, enables creation of a positive working environment.
Customer loyalty improvement
If customers experience satisfaction and confidence in the services or products that a company offers, then, they become loyal clients to that particular enterprise. Customers are an integral pillar in every business, and Six Sigma has tools to help you analyze perception of clients. In turn, you can use the results that these tools avail to improve customer experience to drive satisfaction.
Ability to meet deadlines
Various unforeseen challenges may extend projects beyond the expected time of completion. In some cases, some of these challenges are beyond the control of those working on such projects. Deployment of Six Sigma in such projects leads to engagement of professionals with experience, who examine and pinpoint these eventualities. As a result, the project cycle becomes shorter, and accomplishment of tasks is within acceptable limits. Contact us now for more details on Six Sigma.
Imagine a company where 95 percent of the executive staff has Six Sigma training. According to a recent article from Mirror Business, that is the reality of United Tractor & Equipment (UTE), Sri Lanka’s only authorized dealer for Caterpillar, Inc.
Caterpillar USA turned to Six Sigma in 2001, the article stated. UTE opted to embrace and deploy the methodology as well, which has helped to provide a competitive edge that increases the value of its products and services. UTE’s Caterpillar USA Master Black Belt stated that Six Sigma goes beyond simply using statistical tools to implement improvements. It is more about continuous improvements and purposeful change.
Nearly all of the senior staff, including managers and executives, are Six Sigma Green Belt trained or higher. Recently, the company began offering Green Belt certification to some of its customers, so that other local businesses could also take advantage of the skills and the benefits. Students were shown the DMAIC improvement cycle — the core tool of Six Sigma. DMAIC is an acronym which stands for:
- Define the goals of an improvement activity;
- Measure the existing system;
- Analyze the system to determine where it is currently in relationship to the defined goal;
- Improve the system;
- Control the new system.
The number of corporations and organizations worldwide who are embracing Six Sigma methods and encouraging training for their staff is growing all the time. Would you like to learn more about how Six Sigma training can help your business to do things better, faster, and at a greater value? If so, contact us.
Perhaps you’re wondering what kind of jobs are available to professionals with Six Sigma training. Here is a real life profile of a job promotion recently received due to a company’s desire to improve the quality of its services to its customers.
According to a January press release, American Portfolios Financial Services, Inc., has promoted Dalchand Lalijit to the position of executive vice president of business processes and organizational development. Company CEO Lon T. Dolber stated that he is committed to integrating Lean Six Sigma methodology into all business processes as soon as possible. He stated that Lalijit brings the experience to make that commitment a reality.
Lalijit was hired in 2015 as vice president of service quality and process excellence. He brought with him to that position the ability to introduct the Lean Six Sigma approach to those parts of the company by implementing policies and procedures to assess the company’s allocation of resources. He has also been able to enroll and lead other employees of the company in Lean Six Sigma training and projects. Prior to joining APFS, he served as senior vice president of the Lean Six Sigma global division and was part of the operations council for Momentive Specialty Chemical. He was responsible for a number of duties including the deployment of Lean Six Sigma, productivity, and manufacturing excellence.
While Six Sigma training isn’t the only factor in obtaining the job you have always dreamed of, it is an important tool to get you there. It provides a unique skill set that makes you stand out from the competition. Are you ready to get started with your training? Contact us.
Advisor, Chunka Mui — in his recent column for Forbes — described innovation as an “imperative” for businesses and organizations. He cited studies in which senior executives and board members stated that the rapid pace of technological change was the biggest challenge facing their organization, and that disruptive innovation was the biggest risk.
However, Mui asserts, innovation is also the biggest opportunity to grow your business. In the ABCs of organizational improvements, Mui quotes engineer and innovator Douglas Englebart, who once stated that the ability to get better and get better at improving one’s self is the key to long term viability.
When it comes to those ABCs, the column explains, “A” is your core activities: developing products, manufacturing them, marketing them, distributing them. “B” is the process by which you improve your “A”. This can include implementing a continuous improvement methodology such as Six Sigma in order to accomplish your core activities faster, better, cheaper, and for more profit. “C” is the part of the equation where you continuously improve your improvement processes. Where you think big. Where you innovate. This is the part of the process, Mui notes, that led to the invention of laser printers and networked computing. It’s the part that brought such things as iPhones and driverless cars.
Not having a “C” process can result in failure, the column warns. Kodak, operating without a “C” process, failed to fully embrace digital photography. Instead, it relegated that invention to an extension of its “A” process — which was products such as film, paper, and chemicals.
Pyzdek Institute LLC can give you the tools to implement a culture of continuous improvement through Six Sigma training. This can help in the “B” process of improving how you do your business. It can also help in the “C” process of always looking at ways to make your improvements stand out. Contact us to get started.
The Six Sigma functions as an improvement plan for projects meaning there is the need to have a project first that needs improvement. The primary goal of Six Sigma is to improve quality of output by identifying and removing the wastes of the process. In simple terms, Six Sigma is a problem-solving process.
During Six Sigma training, team members go through five phases of training before certification as having the correct knowledge about six sigma to start giving back to their individual companies.
1. Phase one: identifying and defining the problem
The first step includes learning how to set a problem, i.e., what problem they intend to fix. The problem receives a rating according to severity, its impact on business and which particular area it affects. This feature helps employees to gain better understanding on the needs of the customers and how to interpret feedbacks.
2. Phase two; measurement
Focuses mostly on how the project is performing so far by rooting for the problem from where it started. This period of training enables employees to perfect the art of rooting for issues articulated through customer feedbacks.
3. Phase three: analyzing
This phase of training involves training employees how to analyze their finding by reviewing factors like data collection process and the data collected to verify the cause of the problem.
4. Fourth phase: improvement
After analyzing and knowing the problem, trainers had to figure out how to improve in the area identified. This period of training breeds a group of employees who are creative and assertive regarding finding a solution to a problem.
5. Phase five: control
After finding the solution, trainers also have to come up with a way to sustain the solution. In this period of training shapes employees to enhance their team building abilities to influence other staff to work together towards achieving a sustainable solution. Contact us for more information.
Six Sigma Certification has established a reputation as the premier quality assurance and management training course in recent times. It consists of a set of tools and techniques carefully designed to help organizations to improve processes by minimizing errors and variation during production. Though originally conceptualized for the typical industrial manufacturing setup, its application has diversified to many other industries where process improvement is necessary. Below are some of the benefits an individual or organization can gain from undergoing Six Sigma training.
Reduce or eliminate variation and errors
From an individual perspective, Six Sigma empowers one with ability to identify flaws in business processes and innovatively minimize or eliminate them altogether. This directly leads to cost savings as well as an ultimate increase in overall business output. Companies can use Six Sigma to reduce or eliminate variation in products and services, and ensure consistency in their production.
Businesses engaged in international operations face an overwhelming number of compliance related issues within different jurisdictions around the world. Six Sigma’s stringent quality standards ensure that these businesses’ products meet all stipulated compliance issues can access international markets.
Nurtures Leadership skills
Six Sigma training equips individuals with wide-ranging skill sets that can help them improve operational efficiency across their respective companies. Six Sigma models such individuals as change agents and, therefore, positions them to take over leadership roles. Promotion to leadership position comes with improved pay package and other benefits for such individuals. Get in touch with us now for more information on Six Sigma training.